Nexcess Knowledge Base

In this Nexcess Knowledge Base article focused on security, you will learn how to send secure data to the Nexcess Support Team — ensuring the safe sharing of sensitive hosting account information.

Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.

You can undo pending cancellation requests for Nexcess web hosting plans and restore service in the Nexcess Client Portal or with help from the Nexcess Support Team.

MariaDB 10.5 offers improved database performance for your Magneto 2 store. In June 2022, Nexcess enabled a patch to the di.xml file that was made to allow support for MariaDB 10.5.

Review our support for Nexcess SIP dedicated server plans and related server documentation, technical specifications, included services, add-ons, and billing.

Read our managed application support documentation. We offer support for various PHP-based applications, including managed WordPress, WooCommerce, Magento, and more.

Review the full documentation related to Nexcess enterprise server cluster support covering the technical specifications, features, services, and architecture.

Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support.

How to view securely view sensitive data sent by our support team.