Nexcess Knowledge Base

Edith Fernandez works with the Managed Applications Chat Support team. As a Managed Applications Chat Support Supervisor for over 50 technicians, Fernandez leads, coaches, trains, and encourages her team. “I love taking ownership, diving deep to find areas of improvement within the department, and contributing ideas that can benefit both the team and the company,” she says.

Fernandez loves the fast pace of the tech field and the rapidity with which change occurs. Of her work accomplishments, Fernandez is most proud of her work collaborating with the Nexcess leadership team. Fernandez is happy to inspire other women, especially Indian women and girls. Caring deeply about her customers has made all the difference in Fernandez’s career.

Her advice to women interested in pursuing a career in tech is to create a vision of what they want to become. “IT is a vast field. There are so many areas and opportunities where women can excel,” she says. “There is nothing that cannot be achieved. So dream about it, work towards it, don’t be afraid to ask for help, and go after what you want.”