How to enable SSH access

How Nexcess clients on physical (non-cloud) servers can enable SSH access from their SiteWorx interface.

Exemption for Nexcess Cloud clients

If you are a Nexcess Cloud client, SSH access is enabled by default. See How to generate and view SSH/FTP passwords for your Nexcess Cloud account for more information.

Method

ATTENTION: This procedure alone will not grant SSH access; you must also whitelist any IP addresses that will connect using SSH. See How to manage firewall whitelists in SiteWorx for more information.

1. Log in to your SiteWorx account.

   • If you do not know your password, click Forgot your password on the login page.
   • If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24/7 support team for assistance.
     
     
2. From the main menu, click Hosting Features > SSH Account.
3. In the SSH Account Information section, click Enable account.
4. When complete, SiteWorx will show your new SSH password. You may reset this password at any time by clicking Reset password.
5. You must now whitelist any IP addresses that will log in using SSH. Follow the instructions in How to manage firewall whitelists in SiteWorx. In Step 4 of that document, when you select a Port:
   
   
   1. If your SSH username resembles an email address, select SFTP [24].
      
      
   2. Otherwise, select SSH [22]. 

For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.